Terms & Conditions

Scope of services and engagement types

Kiplings provides permanent leadership search, interim or fractional management, and outsourced management teams.
Each engagement is governed by a written proposal or statement of work (SOW) describing deliverables, timelines, and acceptance criteria.
If there is any conflict between these Terms and an SOW, the SOW prevails for that engagement.

Fees, invoicing, and expenses

Fee structures may be fixed-fee, retained, subscription, or outcome-based as defined in the SOW.
Invoices are due within 15 days unless otherwise stated.
Reasonable travel or third-party costs approved by the client are invoiced at cost.
Late payments may pause delivery until accounts are current.

Client responsibilities

The client provides accurate information, timely feedback, and access to stakeholders needed to progress the mandate.
Employment decisions, offers, and workplace compliance remain the client’s responsibility.
For outsourced teams, decision rights, tools access, and security requirements must be provided as specified in the SOW.

Candidates, confidentiality, and hiring outcomes

Candidate materials and assessments are confidential and used only to evaluate fit for roles under consideration.
Presenting or interviewing a candidate introduced by Kiplings for any role within 12 months of the introduction constitutes a hire through Kiplings.
Contract-to-hire and conversion terms, including any success fee, are set out in the SOW.
Where a replacement or adjustment guarantee is offered, its duration and conditions are defined in the SOW.

Privacy and data handling

Personal information is handled in accordance with Canadian privacy law, including PIPEDA, and Kiplings’ Privacy Policy.
Background checks or references are performed only with proper permission and in line with applicable legislation.
The client agrees to protect any shared data and to use it solely for the mandate.

Intellectual property, warranties, and liability

Work products and playbooks created specifically for the client become the client’s property upon full payment, excluding Kiplings’ pre-existing methods, templates, and know-how, which may be reused.
Services are provided with professional diligence; however, no promise is made regarding specific business results.
To the extent permitted by law, neither party is liable for indirect or consequential loss.
Each party’s total liability is capped at the fees paid or payable for the affected SOW, except for confidentiality or data-protection breaches.

Term, termination, and governing law

Either party may terminate an SOW for material breach not cured within 10 days, or for convenience with 14 days’ notice (fees and approved costs incurred up to termination remain payable).
These Terms and each SOW are governed by the laws of the province stated in the SOW; if none is specified, the laws of Quebec apply with venue in Montréal.
Disputes will first be addressed by senior representatives; if unresolved, the parties will attempt mediation before litigation or arbitration.
Formal notices and questions may be sent to the contacts below.

Contacts

• Montréal office
• 2000 McGill College Ave, Suite 1800, Montréal, QC H3A 3H3, Canada
• montreal@kiplings.ca · +1 514 312 2894

• Calgary office
• 525 8 Ave SW, Suite 3700, Calgary, AB T2P 1G1, Canada
• calgary@kiplings.ca · +1 403 775 9820